Privacy Policy

Last updated: September 7, 2025

1. Introduction

FAT CAT BAKES LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tour services.

Company Details:
FAT CAT BAKES LTD
Registration Number: 12228747
Address: 4, Sonia Court, Sonia Gardens, London, England, N12 8BD
Email: [email protected]

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Book a tour or make an inquiry
  • Contact us via email or our contact form
  • Subscribe to our newsletter
  • Participate in surveys or feedback

This information may include:

  • Name and contact information (email, phone, address)
  • Booking details and preferences
  • Payment information (processed securely through third-party providers)
  • Special requirements (dietary, accessibility, etc.)
  • Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring website information
  • Device type and operating system

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your tour bookings
  • Communicate with you about your bookings and inquiries
  • Provide customer support and assistance
  • Improve our services and website experience
  • Send you relevant updates and promotional materials (with your consent)
  • Comply with legal obligations
  • Ensure safety and security during tours

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contract Performance: To fulfill our tour services and bookings
  • Legitimate Interest: To improve our services and communicate with customers
  • Consent: For marketing communications and cookies (where required)
  • Legal Obligation: To comply with regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Third-party companies that help us operate our business (payment processors, booking platforms, etc.)
  • Tour Partners: Local guides, venues, and transportation providers necessary for your tour
  • Legal Requirements: When required by law or to protect our rights and safety
  • Emergency Situations: To protect your safety during tours

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically:

  • Booking information: 7 years (for tax and legal purposes)
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months maximum

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

12. International Transfers

Your data may be transferred to and processed in countries outside the UK/EU. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Address: 4, Sonia Court, Sonia Gardens, London, England, N12 8BD
  • Subject Line: "Privacy Policy Inquiry"

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.