Terms & Conditions

Last updated: September 7, 2025

1. Company Information

These terms and conditions govern your use of services provided by:

FAT CAT BAKES LTD
Registration Number: 12228747
Address: 4, Sonia Court, Sonia Gardens, London, England, N12 8BD
Email: [email protected]

2. Acceptance of Terms

By booking a tour with FAT CAT BAKES LTD, you agree to these terms and conditions. Please read them carefully before making a booking. If you do not agree with any part of these terms, please do not use our services.

3. Booking and Payment

3.1 Booking Process

  • All bookings are subject to availability and confirmation
  • A booking is confirmed only when you receive written confirmation from us
  • We reserve the right to refuse any booking at our discretion
  • All prices are quoted in British Pounds (GBP) unless stated otherwise

3.2 Payment Terms

  • A deposit of 25% is required to secure your booking
  • Full payment is due 14 days before your tour date
  • We accept major credit cards and bank transfers
  • Prices include VAT where applicable
  • Payment processing fees may apply for certain payment methods

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

  • More than 48 hours before tour: Full refund minus processing fees
  • 24-48 hours before tour: 50% refund
  • Less than 24 hours or no-show: No refund
  • All cancellations must be made in writing via email
  • Refunds will be processed within 5-7 business days

4.2 Cancellation by FAT CAT BAKES LTD

  • We may cancel tours due to weather, safety concerns, or insufficient bookings
  • In case of cancellation by us, you will receive a full refund or alternative date
  • We are not liable for any additional costs (accommodation, travel, etc.)
  • We will notify you as soon as possible of any cancellations

5. Tour Conditions

5.1 Participation Requirements

  • Participants must be able to walk reasonable distances and climb stairs
  • Please inform us of any mobility requirements or health conditions
  • Children under 16 must be accompanied by an adult
  • All participants must follow guide instructions for safety

5.2 What's Included

  • Professional guide services
  • Transportation as specified in tour description
  • Entrance fees to specified attractions
  • Any meals or refreshments explicitly mentioned

5.3 What's Not Included

  • Personal expenses and souvenirs
  • Meals not specified in the tour description
  • Travel insurance
  • Gratuities for guides (optional)
  • Transportation to/from meeting points unless specified

6. Liability and Insurance

6.1 Limitation of Liability

  • Our liability is limited to the value of the tour booked
  • We are not liable for loss, damage, or injury to persons or property
  • Participants join tours at their own risk
  • We recommend comprehensive travel insurance

6.2 Force Majeure

We are not liable for cancellations or changes due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Government restrictions
  • Strikes or industrial action
  • Terrorist threats or activities

7. Behavior and Conduct

  • All participants must behave respectfully towards other customers and staff
  • Disruptive behavior may result in removal from the tour without refund
  • No alcohol or illegal substances are permitted during tours
  • Smoking is only permitted in designated areas
  • Photography restrictions at certain venues must be respected

8. Data Protection

We collect and process personal data in accordance with our Privacy Policy and UK GDPR. By booking with us, you consent to the collection and use of your personal information as described in our Privacy Policy.

9. Complaints Procedure

  • Any complaints should be reported to your guide immediately during the tour
  • Written complaints must be submitted within 28 days of the tour
  • We will acknowledge complaints within 7 days and investigate thoroughly
  • We aim to resolve all complaints within 21 days

10. Intellectual Property

  • All content on our website is protected by copyright
  • Tour participants may be photographed for promotional purposes
  • Please inform us if you do not wish to be photographed
  • You may not use our content for commercial purposes without permission

11. Modifications to Tours

  • We reserve the right to modify itineraries due to circumstances beyond our control
  • Substitutions will be of equal or greater value where possible
  • No refunds will be given for minor itinerary changes
  • Significant changes will be communicated as soon as possible

12. Governing Law

These terms and conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Changes to Terms

We may update these terms from time to time. Changes will be posted on our website with an updated date. Continued use of our services constitutes acceptance of any changes.

14. Contact Information

For questions about these terms or to make a complaint, please contact us:

  • Email: [email protected]
  • Address: 4, Sonia Court, Sonia Gardens, London, England, N12 8BD
  • Phone: Available upon booking confirmation

Important: By completing a booking with FAT CAT BAKES LTD, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.